Knowledge Management Capability Assessment Tool evaluates the maturity of an organization’s KM efforts. Launched in 2024, the assessment aligns to KM Levels of Knowledge Management Maturity to assess competency across six KM capability areas. The assessment offers several benefits such as:

• the ability to assess the maturity of current KM efforts;
• use of the assessment results to inform KM strategies, plans, and budgets;
• the chance to communicate the KM vision, internally and externally;
• the opportunity to develop business cases for investment;
• the potential to measure KM progress using key performance indicators; and
• the opportunity to benchmark and learn from other organizations.

Ask yourself, “Why are we taking this assessment? What insights are we looking to gain from it? What actions will we take with the information?” After you’ve determined the answers to these questions, we suggest the following approach.

• Identify the scope for the assessment. When we say scope, we mean the areas the organization will assess to determine the effectiveness of KM strategies, resources, processes, approaches, and tools.
• Determine which stakeholders will provide input. 
• Completing the Knowledge Management Capability Assessment Tool requires feedback from the business about the effectiveness and use of KM strategies, resources, processes, approaches, and tools.
• Conduct meetings to collect and consolidate answers for the assessment. The key to an accurate assessment is to have agreement and consensus about who, what, when, where, and how KM strategies, resources, processes, approaches, and tools have been deployed in your organization.

The Knowledge Management Capability Assessment Tool is designed for all or any part of an organization to assess its KM maturity. When determining which parts of your organization should complete the assessment, please consider your responses to the following questions.

• In what parts of your organization have you identified the need for KM strategies, resources, processes, approaches, and tools?
• In what parts of your organization have you deployed existing KM strategies, resources, processes, approaches, and tools?

For example, at the enterprise-level, the Knowledge Management Capability Assessment Tool assesses the KM maturity across the breadth of your organization. Perhaps senior leadership wants to identify where resources should be applied to assure knowledge retention. Perhaps the KM core team wants to develop new approaches to meet the needs of two core departments, which, in turn, helps the organization meets its objectives. These two examples suggest that the organization should be evaluated holistically, engaging the input from key stakeholders located across the organization.

If KM is not applied at the enterprise level but is applied to a specific business unit or other area of business, the Knowledge Management Capability Assessment Tool can still be used. Instead of looking for stakeholders through the business, the business unit should engage key stakeholders within to ensure that all valid inputs have been provided.

The Knowledge Management Capability Assessment Tool is an analysis of the current maturity of an organization’s KM capabilities and efforts. To complete the assessment appropriately, we recommend the following actions.

• Please ensure that the demographics information on first page is filled out in its entirety. This information is used to generate peer group data cuts based on your industry, geographic location, and revenue.
• The assessment is organized into 7 sections – one per capability area. You will need to respond to all the questions for an accurate report.
• You should select the response from those provided that most accurately reflects the current state at your organization. If you are not sure of the correct response, always select the lesser option.  
• Space is provided for you to give any additional details that support your response to the question asked.

• To access the KM capability assessment tool, please 

  click here.

Upon completion of your assessment, click the “Submit ” button found on last page of assessment in the tool. Upon the submission, an automated email will be sent to your Member Success Manager/ Administrator to alert them about the completed assessment. Or the administrator will be also notified via system notification.